Standardize photo workflows and speed up reporting without blowing the budget.
Inkwell Emergency Response provides 24/7 restoration services for fire, water, mold, and asbestos damage. They move quickly to contain problems, clean up hazards, and get homes and businesses back to normal.
Photo documentation is a big part of their workflow. Field techs capture site photos during every job, which are later used in reports for adjusters and clients. It keeps their process clear, consistent, and accountable, especially across the hundreds of projects they handle each month.
Hitting a Wall at Scale
Inkwell handles 100–200 emergency jobs every month. Each one needs fast, accurate photo documentation, and every field worker produces 10+ PDF reports a day.
But their previous system struggled to scale. “The cost basis is not scalable,” said Dustin, Operations Manager. It was expensive to add users. The interface felt bloated.
What they needed was simple:
Easy Setup. Organized from Day One.
Dustin switched the team to Timemark. He set up a Teamspace and created one project folder per job. Now when technicians take a photo, it lands in the right folder with no extra steps.
“The price made sense,” Dustin said. “We could put our whole team on it without worrying.”
The side-by-side layout with photos on the left and full context on the right already matched what clients expected. Timemark also worked directly with Dustin to refine the platform. Based on his feedback, the team added new report layout options including a customizable title page and branded headers.
With 100 to 200 projects added every month, Inkwell also needed a faster way to locate past work. Timemark collaborated with the team to design a smart search function that filters photos by project name or stamped data, helping field and office users find what they need quickly.
Everything in One Place
Photos are automatically collected and organized into the right project. Reports get done faster, and everything looks cleaner.
Lower Cost, No Compromise
By switching to Timemark, Inkwell reduced licensing costs while supporting more users. Their 30-person team now operates smoothly without budget friction.
Smart Search
With 100–200 new projects each month, scrolling wasn’t an option. Thanks to Dustin’s feedback, the team can now search by project name or even what’s stamped on the photo. It saves time every day.
Direct Input, Real Impact
Dustin’s feedback directly shaped Timemark’s improvements to reporting and search. The collaboration helped build a platform that fits Inkwell’s day-to-day needs and also improves the experience for other teams using Timemark.
“Timemark provides us with a scalable, cost-effective solution for managing photos across 100 plus monthly projects and generating over 10 PDF reports each day. Their product team has been great to work with. They’re responsive and always willing to help us improve the way we work.”
Favorite Features: Centralized photo management, PDF report generation
Sign up for Teamspace and say goodbye to manual photo uploads, messy email attachments, and lost photos. Keep your job photos organized. No credit card required.
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